Indigo CEO Ronojoy Dutta has said that the airline will conduct an internal case study on how to better handle distressed and specially-abled passengers. Indigo CEO’s comments came after the aviation regulator DGCA had last week imposed a fine of Rs 5 lakh on the airline for denying boarding to a specially abled child at Ranchi airport on May 7. CEO Ronojoy Dutta said the airline would not appeal against the DGCA decision to impose the fine.
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